Refund policy
Return and Refund Policy
We accept return requests made within 14 days after your order is delivered.
To be eligible for a return, the item must be unused, unworn, undamaged, and returned in its original packaging. You’ll also need your receipt or other proof of purchase.
To request a return, email annie@anniedidit.com before sending your item. If your return is approved, we’ll provide instructions for securely packaging and mailing it to:
Annie Did It
6697 S Cherry St
Holland, MI 49423
United States
Items returned without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Because many Annie Did It pieces are made from glass, approved returns should be carefully repackaged and sent using a trackable and insured shipping service. Annie Did It cannot be responsible for return packages that are lost or damaged in transit.
Original shipping charges are nonrefundable unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact annie@anniedidit.com as soon as possible, preferably within 5 days of delivery.
Please include your order number and clear photographs of:
- the item
- the shipping box
- the packaging materials
- any visible damage
Please keep the item and all original packaging while we review the issue.
If the claim is approved, we’ll work with you on a replacement, repair, or refund, depending on the item and its availability.
Lost Packages
If your order appears to be lost in transit or tracking has stopped updating, please contact annie@anniedidit.com with your order number.
We’ll review the tracking information and, when appropriate, work with the shipping carrier to investigate or file a claim.
Any replacement or refund will depend on the circumstances of the shipment and product availability.
Nonreturnable Items
The following items cannot be returned:
- Custom, personalized, or special-order pieces
- Pierced earrings that have been worn or tried on
- Gift cards
- Items marked final sale
- Items damaged after delivery through improper handling, storage, or use
Please contact us before purchasing if you have questions about whether an item can be returned.
Exchanges
Because many pieces are handmade or one of a kind, direct exchanges may not always be available.
The easiest option is usually to return the eligible item and place a separate order after the return has been approved.
Cancellations
If you need to cancel an order, contact annie@anniedidit.com as soon as possible.
We cannot guarantee cancellation after an order has entered production or has been shipped.
Custom, personalized, and made-to-order pieces cannot be canceled once work has begun.
Refunds
We’ll notify you after we receive and inspect your return.
If approved, the refund will be issued to your original payment method within 10 business days.
Your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, contact annie@anniedidit.com